As a new salon owner, setting up for success is key to earning a reputation of excellence and achieving lasting growth. Creating an effective company manual that outlines policies, procedures, and expectations can help you reach your goals by ensuring everyone – from the front desk staff to beauty therapists – is on the same page when it comes to operations and customer service. With a comprehensive employee handbook in place, your team will know exactly what’s expected of them as well as how they should operate each day which will result in an efficient workplace where productive work gets done. So let’s talk through what you need included so you can create an invaluable resource for yourself (and your team!) that lays out the framework necessary for sustainability and long-term growth within your business!