Spruce Up Your Salon Game

Are you a beauty therapist or salon owner who is struggling to keep your clients engaged? Do you often find yourself talking about your own life or how much you dislike certain salon treatments? If so, it’s time to make a change and start practicing the art of Big talk. Engaging in meaningful conversations with your clients will not only enhance their overall salon experience but also help you establish a strong bond with them, which will translate into long-term loyalty. In this blog post, we will guide you through the process of mastering the art of Big talk and making your salon an inclusive, welcoming space for all.


Focus on Your Clients
The key to successful big talk is to focus all your attention on your clients. Clients come to your salon to receive a service, but that doesn’t mean they don’t want to feel valued or heard. Ask open-ended questions about their likes, dislikes, hobbies, and interests. This will not only give you valuable information about them, but it will also allow you to connect with them on a deeper level. Do not make it all about yourself, as it may come off as self-centred and unprofessional.

Tone of Voice
The tone of your voice plays a significant role in how your clients perceive you. Speak in a positive, informative, and motivational tone to set the right mood and create a constructive environment. Avoid using a monotone or condescending tone, as this will discourage your clients from engaging with you. Your tone of voice can create an atmosphere of trust and mutual respect.

Make Recommendations and Offer Advice
As a beauty therapist or salon owner, you are an expert in your field. Use your knowledge to introduce clients to new services, treatments, and products they may not know about. Educating clients about the services you provide is a great way to help them make more informed choices, which will further contribute to their salon experience. Suggesting a new hair color or style is a great example of going the extra mile for your clients.

Listen to Your Clients
The art of Big talk isn’t limited to just talking, it’s also about listening. Pay attention to what your clients are saying and respond accordingly. Don’t interrupt them, and make sure they know you’re listening by nodding and engaging with their conversation. Listening to your client’s needs and preferences creates trust and attentiveness, leading to a more satisfying salon experience. It’s not just about getting the job done, it’s about building relationships.

Follow-Up
Following up with your clients is crucial in retaining their loyalty. A good follow-up may include a personalized message or a call to check in on them. If they have expressed dissatisfaction with any prior service, immediately take action to fix the problem. This enables you to provide quality service, as well as build your clients’ trust and loyalty to your salon.



Transforming your salon into an inclusive, welcoming environment for all clients through the art of Big talk is an essential skill that every beautician should master. The ability to create engaging conversations & trustworthy relationships with clients is invaluable in enhancing their salon experience and establishing long-term loyalty. Keep these tips in mind, focus on your clients, speak with positivity and knowledge, recommend & advise gracefully, and listen attentively, and you can surpass your client’s expectations and excel in your career. Get ready to see your salon grow by leaps and bounds with the art of Big talk.

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